shipping & returns

Collection, Delivery & Shipping policy

DELIVERY & SHIPPING


1.    Orders will be delivered to the location provided by you within 2-5 working days for deliveries within Sri Lanka

2.    If you require Next Day delivery, please contact us prior to placing your order to confirm possibility. Kindly note that the cut off time for placing next day delivery orders is 11 a.m and this option is not available on Sundays and public holidays.

 

3.    For International shipping the delivery will be a minimum of 7 days.  However certain products may not be available for international shipping. We use professional couriers to ensure that your package is delivered on time and in good condition.  Please contact us prior to placing an order to confirm delivery possibility, and applicable delivery fees for international shipping to your location.

The customer is responsible for paying additional customs, duty, or any other goods or shipment related fees or taxes applicable for all international deliveries.

Note :
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.


Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.

STORE COLLECTION

Isle of ARTisans physical store is temporarily closed due to the prevailing global pandemic.  However pick up can be arranged from Colombo 5.

Pre-paid items:  Your items will be kept for you for collection at the store location. Please present your proof of purchase (confirmation email) at the counter.

Cash on Collection:  We accept cash and card payments in store.  Your purchase will be held in-store for a maximum of 48hrs for collection.  We will be unable to reserve one-off items or items on low-stock without pre-payment.  Please contact us before coming in to confirm availability.

return & exchange policy

ORDER CANCELLATIONS


Once a payment is made, cancellations are only accepted prior to dispatch.

 


RETURNS & EXCHANGE POLICY


Please refer the refunds and returns policy of each individual vendor/product as detailed in products listings.  Where there is no listed product-specific returns policy, the below generic Isle of Artisans policy may apply.

Though we strive to give you a great customer experience each time you shop with us, if you are unsatisfied with your purchase, you could exchange the item you have purchased according to the following conditions.

Exchanges and Refunds will be undertaken on a merit basis only.  If you are unsure of the products featured online, please drop in at our store and purchase your items instead of placing an online purchase.


The following requirements need to be fulfilled for accepting an item in exchange:

All items returned will be subjected to inspection by supervisor/store manager prior to accepting.

If you are not satisfied with the item you have purchased call us within 24hrs of receiving the product to claim an exchange.

We will not accept exchanges for products that have been damaged, distressed, or used.  Items returned must be in its original fully resalable condition, with all the tags & packaging (if any). (Price tags, Wash tags, Brand labels, etc.)

The item in exchange will be released only upon receipt of the original product in its original condition, in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange.
An exchange is valid only once per invoice.

Value of the exchanged items will be at the value of the invoice.

Any free promotional gift issued with an order must also be returned with the item.

 


NON-EXCHANGEABLE ITEMS

There are certain products that cannot be exchanged or returned for hygienic or other purposes.  These include, but are not limited to, undergarments, earrings, bed linen, toiletries, cosmetics and skin/body care products, gems and other valuable items.

Items that were sold after alterations or customisation, are non-exchangeable.

Items sold in a clearance sales/Promotion or End of season Sale are not accepted in exchange.

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